EU trains upper management of Ukrainian border agencies in business process analysis

Thursday, September 30, 2021


On 29-30 September 2021, some top and middle executives of the State Border Guard Service (SBGS) and the State Customs Service (SCS) of Ukraine attended an awareness-raising training on business processes analysis and reengineering (BPAR). The event was organized by the EU-funded project “EU Support to Strengthening Integrated Border Management in Ukraine (EU4IBM)” implemented by ICMPD.

“It is a good practice for the public, civil society and private sector organizations to conduct regular reviews of the way their operation is done to identify new needs and gaps or potential waste of time and resources”, said Barbara Rotovnik, Sector Manager for IBM and Migration at the EU Delegation to Ukraine.

The analysis and reengineering of selected business processes within border agencies was launched back in June 2020 in the framework of the EU4IBM project. The work resulted in recommendations covering a wide range of integrated border management (IBM) thematic areas. These recommendations are now used to promote the implementation of IBM standards in Ukraine, to reinforce the security of the state border and to ease the crossing of legal goods and persons. The recommendations also serve as a basis for piloting and replicating legal, organizational and technical solutions that facilitate, inter alia, interagency and cross border exchanges and cooperation.

“Our project trains the staff of IBM agencies to carry out BPAR and then we jointly analyse working processes that involve either an individual institution or a number of IBM stakeholders. In addition, our experts developed methodologies to help the trained staff do the analysis and optimization of processes on their own. We now plan to make one more step and train the trainers inside the border agencies who would further spread the word and teach BPAR to other dedicated personnel and possibly even students of specialized universities”, outlined Arunas Adomenas, EU4IBM Team Leader.

The reengineering of business processes is a lengthy route that requires common understanding and broad agreement across management levels in each concerned institution, and among all involved institutions. Regular communication, open discussion, raising awareness about new developments and the results achieved helps IBM stakeholders stay focused on making processes more efficient and effective while improving their capacity to deal with current and future challenges.


Background information: The project “EU Support to Strengthening Integrated Border Management in Ukraine (EU4IBM)” funded by the EU and carried out by the International Centre for Migration Policy Development (ICMPD). It supports the implementation of the reforms approximating the border management system of Ukraine to the EU standards and best practices in line with the Integrated Border Management Strategy of Ukraine adopted by the Cabinet of Ministers on 24 July 2019. The project runs from December 2019 until June 2022.


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The EU4IBM project team includes international technical assistance professionals and subject matter experts from Ukraine and the European Union who work on a daily basis to support the border management agencies of Ukraine in the time of war, as well as to further assist in the implementation of national reforms that bring the Ukrainian border management system closer to the standards and best practices of integrated border management. Support our work by sharing our official page on social networks

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