Ukrainian Border Guards and Customs Officers will optimize their operations with the support of the European Union

Thursday, May 7, 2020


On the 7th of May 2020 in Kyiv, the State Border Guard Service of Ukraine and the State Customs Service of Ukraine launched the work on analysing working processes and optimization of operations, that should in long-term perspective lead to more effective support of people and goods crossing the border as well as contribute to the security of Ukrainian borders. Expert support to national agencies has been rendered through the European Union Project “EU Support to Strengthening Integrated Border Management (IBM) in Ukraine”.

At the first online meeting, international project experts, who already have successful experience of working in Ukraine, have presented modern methodologies of business processes analysis and reengineering aimed at optimizing the resources and efforts of the organization and creating maximum value for the client.

 “The term “business process” comes from the private sector, but can actually be applied to any structure, regardless of ownership. Both the State Border Guard Service and the State Customs Service are powerful machineries, the optimization of which will inevitably strengthen the economic and other capabilities of their clients. And their clients are the citizens of Ukraine,” – explains the EU4IBM Team Leader Arunas Adomenas.

During the videoconference, the participants agreed the action plan and priorities, terminology and approaches, as well as expected deliverables. It is expected that at least 20 IBM business processes will be analysed with support of international and national experts that will result in the implementation of practical recommendations.

“We expect the project to work at high speed immediately, given the short duration and the expected activities. It is, however, important for the beneficiaries to be fully engaged in the process. Not only this would allow Ukrainian agencies to build their own business process analysis capacity but also will ensure the success of further implementation of best practices in real life”, said Martin Klaucke, Head of Section 1 of the EU Delegation to Ukraine.

The work will cover whole areas and sectors of IBM agencies, coordination between themselves and other Ukrainian agencies as well as cross-border cooperation. It is an integral part of the public administration and border management reforms in Ukraine supported by the European Union and is expected to result in increased mobility of Ukrainian citizens and better integration of national economic operators into the global economic exchange flows, coupled with a higher level of border security and prevention of cross-border crime.

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The EU4IBM project team includes international technical assistance professionals and subject matter experts from Ukraine and the European Union who work on a daily basis to support the border management agencies of Ukraine in the time of war, as well as to further assist in the implementation of national reforms that bring the Ukrainian border management system closer to the standards and best practices of integrated border management. Support our work by sharing our official page on social networks

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